Privacy Policy for Socially-Creative

At Socially-Creative, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, www.socially-creative.com, or engage with our services. Please read this policy carefully to understand how we handle your data.

1. Who We Are

Socially-Creative
Suite 5 Idb House, 70 Savile Street East, Sheffield, United Kingdom, S4 7UQ
Email: info@socially-creative.com

2. Information We Collect

We collect the following personal data directly from you when you use our services:

  • Names

  • Email addresses

  • Phone numbers

  • Payment information

We collect this data via:

  • Forms on our website, including contact forms and payment forms.

  • Automatically through cookies and similar tracking technologies.

  • From third parties (e.g., payment processors or marketing platforms).

3. How We Use Your Data

We use your personal information for the following purposes:

  • Marketing: To provide you with promotional content and updates about our services.

  • Customer Support: To respond to enquiries and provide customer service.

  • Processing Orders: To manage and fulfil any orders you place with us.

The lawful basis for processing your data includes:

  • User Consent: Where you have agreed to receive marketing communications.

  • Legitimate Interests: To fulfil your requests and ensure our website functions effectively.

4. Data Sharing with Third Parties

We may share your personal data with third-party service providers in order to operate our business, including:

  • Payment Processors: To handle payments securely.

  • Marketing Partners: To assist in delivering promotional content.

  • Cloud Storage Providers: For secure data storage.

We also share data with our partner companies to provide and improve our services. These companies are contractually obliged to handle your data in compliance with UK GDPR regulations and will not use your data for any purposes other than those agreed upon with Socially-Creative.

We do not transfer personal data outside of the UK or the EEA.

5. Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the website to function.

  • Analytical Cookies: To help us understand how users interact with our website.

When you first visit our site, you will see a cookie banner asking for your consent to the use of cookies. You can manage your cookie preferences at any time.

6. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Right to Erasure: You can request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected.

  • Right to Restrict Processing: You can ask us to limit the way we use your data.

  • Right to Data Portability: You can request that we provide you with your data in a machine-readable format.

To exercise any of these rights, please contact us via email at info@socially-creative.com.

7. Data Retention

We will retain your personal data for no longer than four years from the last interaction, unless a longer retention period is required by law.

8. Data Security

We take your data security seriously and use appropriate measures, including encryption, to protect your personal information from unauthorised access, loss, or misuse.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or a notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: info@socially-creative.com

  • Address: Suite 5 Idb House, 70 Savile Street East, Sheffield, United Kingdom, S4 7UQ

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection authority.